Electros Zone Shop Refunds and Returns Policy

At Electros Zone Shop, we strive to provide our customers with the best possible shopping experience. We understand that occasionally, you may need to return or seek a refund for a product. Therefore, we have established a comprehensive Refunds and Returns Policy to ensure customer satisfaction. Please read the following guidelines carefully to understand the process and conditions for returning or refunding your purchase.


If you are not completely satisfied with your purchase, you may return the item within 30 days of the delivery date. To initiate a return, please contact our customer service team at +1 (530) 208-5522‬
or email us at info@electroszone.com. Our representatives will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number. Please ensure that the item is unused, in its original packaging, and accompanied by all accessories and documentation.


Once we receive the returned item, our team will inspect it for any signs of use or damage. If the product meets our return policy criteria, we will process the refund within 5-7 business days. The refund will be issued back to the original payment method used during the purchase. Please note that any shipping charges incurred during the initial purchase will not be refunded, and the customer will be responsible for return shipping costs unless the return is due to a manufacturer’s defect or an error on our part.


In case you received a defective or damaged product, we apologize for the inconvenience caused. Please contact our customer service team immediately, providing detailed information about the issue. We will arrange for the exchange and cover any shipping costs associated with the return of the defective item. Our team will ensure that you receive a replacement product as soon as possible.


Certain items, such as software, downloadable products, and personalized items, are non-returnable and non-refundable unless they are defective. Additionally, any items marked as final sale or clearance cannot be returned or refunded. Please refer to the product description or contact our customer service team for further clarification on specific items.

Contact Us

If you have any questions or concerns regarding our Refunds and Returns Policy, please do not hesitate to contact our customer service team. You can reach us at +1 (530) 208-5522‬ or email us at info@electroszone.com. Our dedicated representatives will be happy to assist you and provide any necessary information to ensure your satisfaction.